Privacy Policy
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Introduction Welcome to respilean.com ("Website"). We respect your privacy and understand the importance of the information you share with us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our Website.
By using this Website, you consent to our data collection and usage practices as outlined in this policy. This Privacy Policy is part of our Terms of Service.
1. GDPR Compliance
As the "Data Controller" under the EU General Data Protection Regulation ("GDPR"), we ensure compliance through:
Partnering only with GDPR-compliant third-party services.
Storing data securely with the ability to locate and delete user data upon request.
Limiting data usage to what is outlined in this policy.
Notifying users of any policy changes.
Appointing a Data Protection Officer (DPO) to manage privacy concerns and data requests.
2. Information We Collect
We collect two types of data: Personal Data and General Information.
a) Personal Data
What is Personal Data? Personal Data is any information that identifies you, such as your name, email, phone number, country, city, state, and zip code. You may also provide additional information through emails, forum posts, or chats.
When and How We Collect It: We collect Personal Data when you:
Submit a contact form.
Start an online chat with us.
Post in our user forum.
Visit our Website (IP address and mobile device identifier recorded).
How We Use Personal Data:
To communicate with you and respond to inquiries.
To send account-related notices and promotional materials.
To identify your location for regulatory compliance.
Storage: All Personal Data is securely stored on Amazon Cloud servers.
b) General Information
General Information is non-identifiable data, such as:
IP address, browser type, ISP, and last-visited URL.
Collected via cookies to improve Website functionality.
Services like Hot jar, Google Analytics, Facebook, and Zen Desk may set cookies.
Usage:
Helps us analyze user behavior and enhance our Website.
Customizes your experience using the Service.
Storage: General Information is also stored on Amazon Cloud servers.
3. How We Share Information
We do not sell your Personal Data. However, we may share information in the following cases:
a) Service Providers We use third-party providers to enhance our services, including:
Amazon Web Services (website hosting)
Zen Desk (customer support)
Amazon SES (email support)
Google Analytics (website analytics)
Hot jar (website analytics)
b) Legal Compliance We may disclose your data if required by law enforcement, courts, or regulators.
c) Business Transfers If we buy or sell assets, customer data may be transferred.
d) Security and Protection We may disclose information if necessary to protect our rights, users, or the public.
4. Data Protection Measures
We implement strict security measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure. Please take steps to protect your data, such as logging out after using shared devices.
5. Data Retention
We keep your Personal Data as long as necessary for business or legal purposes. If you request deletion, we will anonymize or remove your information.
6. Your Rights & Choices
You have several rights regarding your data:
a) All Users
Unsubscribe from non-account-related emails via the link at the bottom of the email.
Request data deletion or modification by contacting our Data Protection Officer.
b) EU Citizens
Request access to or deletion of your data under GDPR.
Free processing of data requests within 30 days.
c) California Residents (Cal OPPA)
Request details of Personal Data shared with third parties for marketing.
One request per year is permitted.
7. Tracking & Do-Not-Track Requests
We use tracking technologies across third-party sites but respect "Do-Not-Track" requests from browsers.
8. Children Under 18
Our Website is not intended for users under 18. If we discover we have collected data from minors, we will delete it promptly.
9. Policy Updates
We may update this Privacy Policy at any time. Changes will be notified via a pop-up on our Website. Continued use of the Website indicates acceptance of the updated policy.
10. Contact Us
If you have any questions about this policy or your data, please contact our Data Protection Officer. We are committed to protecting your privacy.